Help and support
The help assistant, the support desk and reporting a problem.
5 guides
- Help chat and support Ask the help assistant a question in your own words, or pass a problem on to the HAPR team. Updated For everyone with an account
- Reporting a problem Tell the HAPR team about a problem from any page, follow your report, and see everything you have reported. Updated For everyone with an account
- Enhancement requests Ask HAPR for an improvement, follow its quote and progress, and approve or reject a quote when you are picked to. Updated For everyone with an account
- Things that look wrong but are not Screens and figures that can look like a fault but work as designed, and what to do about each. Updated For everyone
- Troubleshooting What to check when you cannot sign in, a page or traveller is missing, a figure looks wrong, an email does not arrive, an import is refused, a download is blocked or attendees are on hold. Updated For everyone